FAQ/HELP

Who is Legends In Time Memorabilia Inc? Legends is the parent company and owner/operator of Stargateprops.com, Stargate-Autographs.com, and Andromedaprops.com.

How does Legends obtain movie props and costumes? Legends deals directly with the movie studios and production companies. Our staff are sent to movie sets to inventory the various props and prepare them for shipping to our warehouses. Once shipped, the props are catalogued, photographed and ready for sale.

Why does Legends sometimes offer more than one of the same item for sale? All of Legends Memorabilia's authentic memorabilia consists of original props, wardrobes and set pieces created exclusively for entertainment purposes. Due to production requirements, there may be multiple versions produced of any given item in a movie, television show or other media.

How does Legends know that a certain actor wore a certain article of clothing? During a production, the production company and movie studios may tag the wardrobe item with the names of the characters that wore them. These tags are usually safety-pinned or sewn inside the wardrobe item. If the item is not tagged, the studios will often simply separate and organize the actors' wardrobe into individually marked boxes. Legends will then confirm this data by watching each film or television episode numerous times, matching the article of clothing with the scene in which it was featured.

What does the word 'HERO' mean? Hero is an industry term used to describe an item that was used or worn by a main or significant character or to describe a highly featured and important item within the film, episode, and/or series.

Do you have any prominent items, like a ZAT or TER guns? Due to the unique relationship between Legends and MGM Studios, we are able to offer the fans some of the highly collectible Stargate SG-1™ memorabilia now, even though the show remains in production. Normally, a studio will not release the inventory until a film or series has completely finished. This means that items that are very limited in number, regularly used, or very significant to the story (such as ZAT's, TER's, Ribbon Devices, Dr. Jackson's glasses, etc.), are not usually released until they are no longer required, or the show has completely wrapped up production.

When will I receive my order? All orders are processed and shipped by Legends within 7 to 10 business days, unless stated otherwise, once total payment (including S&H) has been received for the item. Actual receipt of an order is dependent upon the chosen delivery service, such details can be found in your initial shipping quote from Legends. The Small Packets shipping service estimated delivery of up to 2 to 4 weeks is based upon the date of mailing and does not include our processing time. For further details please contact our Customer Service Representative.

How can I check the status of my order? Please contact our Customer Service Representative to check the status of your order.

Does Legends ship orders internationally? We ship all over the world. We have clients in 74 countries.

Customs Charges and Delays As a general statement for all shipping methods, delivery rates and schedules quoted by Legends do not include any import duties/taxes and/or delays that may occur at customs. Legends is not responsible for any such delays or charges and cannot be held liable. For further details please contact your local customs department.

If I wish to return an item, how do I do this? We must be notified of all return claims within 7 days of delivery date of your order. You must contact our Customer Service Representative at stargate@legends-memorabilia first to obtain authorization for the return. We will give you instructions on how to ship the return. Do not return items without prior authorization as they will not be accepted. If you are instructed to ship your return prepaid, the items must be sent back within 10 days and insured for its full value. All items authorized for return must be carefully packaged in its original carton including all packing material. Items must be returned in its unused condition for proper credit. Shipping charges are non refundable. Returned or refused merchandise at time of delivery may incur return freight charges in addition to the applicable restocking fee of 20% of your invoice price. Absolutely no returns will be accepted after 30 days.

What happens if an item is damaged in shipping? If you notice shipping damage upon delivery of goods to one or more of the boxes, please note the fact with the driver. You must contact our Customer Service Representative within 7 days of receipt of the damaged shipment. Once a claim has been made, Legends Memorabilia will work with the carrier to have the damaged goods picked up. We will arrange for repair or replacement of your product at no additional charge to you.

What payment methods do Legends accept? VISA / Mastercard / American Express / Money Order / Cashiers Cheques

Is your payment system secure?
Yes, we have a secure 'SSL' site and all credit card orders are processed directly by the Moneris credit card gateway - they are not entered into our system.